Last Updated: April 15, 2026
1. Introduction
Welcome to www.rezxs.com, a platform powered by LodgeGate. We are committed to protecting the privacy and security of our users, hotel guests, and website visitors. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR/AVG).
Data Controller:
Company Name: Hotels Online B.V. (operating as LodgeGate / RezXS)
Address: Landdrostdreef 124 – Unit 17.50, 1314 SK Almere, The Netherlands
Telephone: +31 (0)85 760 4900
Chamber of Commerce (KvK) Number: 34162588
Email: wynand@lodgegate.com.
2. What Personal Data We Collect
As a provider of hospitality software and booking solutions, we collect data necessary to facilitate accommodation reservations and provide our services. This includes:
Identity Data: First name, last name, and date of birth (where required for hotel reservations).
Contact Data: Billing address, email address, and telephone number.
Financial Data: Payment details (processed securely via PCI DSS compliant partners; we do not store full credit card numbers).
Booking & Stay Preferences: Reservation dates, room types, special requests, dietary restrictions, or arrival times.
Technical Data: IP address, browser type, and operating system when you visit our website.
3. How We Use Your Data
We process your data based on the following legal grounds:
Performance of a Contract: To process room bookings via our booking engine, manage reservations, and process payments.
Legal Obligation: To comply with tax laws and assist accommodations in meeting municipal tourist tax register requirements.
Legitimate Interests: To improve our hospitality software, ensure system security, and prevent fraud.
Consent: To send marketing communications (only if explicitly opted in). You may withdraw consent at any time.
4. Data Sharing and Third Parties
We do not sell your data. We may share your data with trusted third-party service providers necessary to run our platform and fulfill reservations:
Accommodations: The specific hotel or property where the reservation is made.
Payment Processors: Third-party gateways to facilitate secure payments.
Hosting Partners: Secure server providers (e.g., our ISO 27001-certified hosting partners) storing system data.
Government Authorities: If required by law.
All third parties are required to respect the security of your personal data and to treat it in accordance with the law.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Reservation & Financial Data: Kept as required to comply with financial and tax obligations (typically 7 years in the Netherlands).
System Data: Retained according to our standard data-purging procedures for hospitality platforms.
Marketing Data: Kept until you unsubscribe.
6. Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes SSL encryption, restricted access to our internal systems via authentication, and utilizing secure, dedicated servers hosted in certified data centers.
7. Your Rights (GDPR/AVG)
Under the GDPR, you have the following rights regarding your data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate data.
Right to Erasure (“Right to be Forgotten”): Request that we delete your data (unless we are legally required to keep it).
Right to Object: Object to the processing of your data for marketing purposes.
Right to Data Portability: Request the transfer of your data to you or a third party.
To exercise any of these rights, please contact us using the details provided in Section 1.
8. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide a good experience when you browse our site, understand metrics like traffic sources, and improve our services. Visitors can manage their preferences via our cookie consent banner.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our software or legal requirements. The latest version will always be available on this page.
